BPO, Call Center & Business Support
Exceptional customer experience directly drives enterprise retention. Xenavo Group delivers managed omnichannel contact center and technical back-office operations. Our fluent, university-educated support agents manage inbound inquiries, chat escalations, ticket triages, and meticulous data verification around the clock.
Service Offerings & Commercial Quotations
Dedicated Customer Care Agent
$900 – $1,600 / mo (Per agent, 160 hrs/mo)Full-time voice/chat/email agent (160 hrs/mo), CRM logging (Zendesk/HubSpot), English fluency, weekly KPIs.
Back-Office & Data Processing
$6 – $12 / hr (Hourly or Volume Basis)Transactional reconciliation, catalog indexing, invoice validation, database cleansing, high-volume entry.
24/7 Managed Helpdesk Team
Starts at $3,200/mo (Quotation-Based, 3-4 agents)3-shift continuous coverage, Tier 1/2 troubleshooting, critical incident escalation, SLA guarantee.
What's Included in This Sector
Why Clients Choose Xenavo for BPO, Call Center & Business Support
Our 4-Stage Operational Workflow
We analyze your objectives, security protocols, technical infrastructure, and SLA targets to craft a crystal-clear execution roadmap.
Our senior US engineers and delivery leads structure the architecture, staffing, and governance frameworks.
24/7 continuous buildout and live testing with rigorous quality assurance checks prior to production deployment.
Full IP transfer, complete documentation, and ongoing round-the-clock operational support under contractual SLAs.
Request SOW Proposal
Configure your required parameters and timelines to receive an executive proposal within 4 business hours.